The 14-day period begins on the day you, or a person nominated by you (other than the carrier), receives the goods. If your order is delivered in several parts, the period begins when you receive the final item.

Once you have notified us that you wish to withdraw, you must return the goods to us without undue delay and no later than 14 days after notifying us.

The customer is responsible for the direct cost of returning unwanted goods. We strongly recommend using tracked or registered post, as The Moher Soap Co. cannot be responsible for goods lost while being returned to us.

Goods should only be handled to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any reduction in value resulting from handling beyond this.

Hygiene Products

For health and hygiene reasons, sealed cosmetic products that are unsuitable for return once opened cannot be returned under the statutory change-of-mind withdrawal right if their seal has been broken after delivery.

This may apply, for example, to sealed cosmetic products where the packaging or seal has been opened.

This exception does not affect your rights if a product is faulty, damaged or does not conform to your order.

Refunds

If you validly exercise your statutory right of withdrawal, we will refund the payments we have received from you, including the cost of our least expensive standard delivery option.

If you selected a more expensive delivery option than our least expensive standard delivery option, we are not required to refund the additional delivery cost.

We will process your refund without undue delay and normally within 14 days of receiving your withdrawal notification.

Where goods are being returned, we may wait until we have received the returned goods or you have provided evidence that you have sent them back, whichever happens first.

Refunds will normally be made using the same payment method used for the original purchase.

The cost of returning unwanted goods is not refunded.

Exchanges

We do not routinely offer exchanges for unwanted goods.

If you would like a different product, you can return the original item under the terms above and place a new order.

Any new order will be subject to the applicable delivery charges.

International Orders and Customs Charges

For orders delivered outside Ireland and the European Union, the customer is responsible for any customs duties, import taxes, tariffs, brokerage charges, carrier administration fees or other import charges imposed by the destination country.

These charges are separate from the shipping fee paid to The Moher Soap Co.

For orders to the United States, US import duties, tariffs, taxes and/or customs or carrier administration charges may apply. The amount payable depends on the products being imported, their customs classification, the value of the shipment and the import rules applicable at the time.

The Moher Soap Co. does not control these charges and cannot guarantee the amount that may be requested by US Customs, the carrier or another authority.

If an international order is refused, abandoned or returned because the recipient does not wish to pay applicable customs or import charges, this does not make those charges the responsibility of The Moher Soap Co. Any refund will be dealt with in accordance with applicable consumer rights and the circumstances of the order.

Returning Your Order

Please contact us before returning goods so that we can provide the appropriate return instructions.

Returns should be sent to:

The Moher Soap Co.
Knocknaskeagh, Kilshanny, Co. Clare, V95 X504, Ireland

Please include your order number with your return so that we can identify and process it promptly.

This policy does not affect your statutory consumer rights